Delinquent Accounts are student accounts that have a balance remaining after they are no longer currently enrolled. Bills are due the first day of class for the current term. If bills are unpaid the account becomes delinquent.
All delinquent accounts must be paid in full or enrolled in the 5 payment, 10 payment, 20 payment, 30 payment or 40 payment extended payment plan to avoid collections.
Student Financial Counseling is a resource Colorado Mesa University offers to students who have a delinquent account. Student Financial Counseling can assist with alternative payment arrangements and options, and answer any questions you have.
Please find answers to your questions about your delinquent account below.
A: Delinquent Accounts are student accounts that have a balance remaining after they are no longer currently enrolled. Bills are due the first day of class for the current term. If bills are unpaid, you have a balance remaining, AND you are no longer a current student the account becomes delinquent.
A: Any account with an outstanding balance receives a service charge every month of 1%. Any delinquent account that is not paid in full or enrolled into one of the Extended Payment Plan options will be sent to an external collection agency. Also, you will not be able to register for classes while you have an outstanding balance with Colorado Mesa University.
A: Final Notices are mailed to accounts with balances 30 days delinquent. This notice encourages you to pay your balance in full or enroll into one of the Automatic Extended Payment Plan options by the due date on the notice. Failure to take action will result in the account being sent to a collection agency.
A: Accounts can be viewed online through ePay. You can access ePay via MAVzone applications or from the CMU mobile app. Once you're in ePay, you can view your account or make a payment.
A: There are a variety of ways to make payments:
- Directly with the Collection Agency: Your account will be under your SSN
- In-person: IRIS desk in Lowell Heiny Hall
- Online: There are two different options for online:
- If your MAVzone is still active: you can access ePay with your MAVzone login credentials. You can also find ePay within MAVzone applications or the CMU mobile app
- If your MAVzone account is deactivated: Go to: Authorized user portal, your login will be your 700# and your PIN will be your birth date in the mmddyy format
- Having trouble logging on? Call IT Help Desk to reset your password: (970) 248-2111
- By mail: Please make checks payable to Colorado Mesa University. Your student ID (700#) is required in the memo line
Colorado Mesa University
Attn: Student Accounts
1100 North Ave
Grand Junction, CO 81501
A: CMU offers an automatic payment plan for students who owe a balance but are not registered for classes. The payment plan is a convenient way to pay off your past due balance. It is free to enroll, plus your account will not receive any service charges. If you have a past due balance, you will need to enroll in this plan in order to avoid being sent to collections.
A: Choosing the 5 Pay Extended Payment Plan:
The 5 Pay Extended Payment Plan divides your current balance into 5 monthly payments. The first payment is due 30 days after you enroll and subsequent payments are automatically deducted on the same date each month. Example: If you enroll on March 15th the first payment is processed on April 15 and subsequent payments will be May 15, June 15, etc. until paid in full.
Choosing the 10 Pay Extended Payment Plan:
The 10 Pay Extended Payment Plan divides your current balance into 10 monthly payments with a minimum balance of $300 to enroll. The first payment is due 30 days after you enroll and subsequent payments are automatically deducted on the same date each month. Example: If you enroll on March 15th the first payment is processed on April 15 and subsequent payments will be May 15, June 15, etc. until paid in full.
Choosing the 20 Pay Extended Payment Plan:
The 20 Pay Extended Payment Plan divides your current balance into 20 monthly payments with a minimum balance of $1,000 to enroll. The first payment is due 30 days after you enroll and subsequent payments are automatically deducted on the same date each month. Example: If you enroll on March 15th the first payment is processed on April 15 and subsequent payments will be May 15, June 15, etc. until paid in full.
Choosing the 30 Pay Extended Payment Plan:
The 30 Pay Extended Payment Plan divides your current balance into 30 monthly payments with a minimum balance of $4,000 to enroll. The first payment is due 30 days after you enroll and subsequent payments are automatically deducted on the same date each month. Example: If you enroll on March 15th the first payment is processed on April 15 and subsequent payments will be May 15, June 15, etc. until paid in full.
Choosing the 40 Pay Extended Payment Plan:
The 40 Pay Extended Payment Plan divides your current balance into 40 monthly payments with a minimum balance of $6,000 to enroll. The first payment is due 30 days after you enroll and subsequent payments are automatically deducted on the same date each month. Example: If you enroll on March 15th the first payment is processed on April 15 and subsequent payments will be May 15, June 15, etc. until paid in full.
A: If your MAVzone account is still activated, you can enroll in the payment plan by:
- Go to ePay. You can access ePay with your MAVzone login credentials. You can also find ePay within MAVzone applications or the CMU mobile app.
- Click on the “Payment Plan” tab.
- Click "Enroll Now".
- Select the payment option.
- Follow the steps to complete enrollment.
If your MAVzone account is no longer active, please use the following instructions:
- Visit: scrcb.60654a.com/studentaccounts/payonline.html
- Click the “ePay login link.”
- The first time logging in, your PIN will be your birthday in the mmddyy format. Your ID will be your 700#. If you have any trouble logging in, please contact the IT Help Desk at (970) 248-2111 to get your PIN reset.
- Click the “Payment Plan” tab.
- Select the payment option.
- Follow the steps to complete enrollment.
A: You must pay your balance in full or enroll in the payment plan by the due date on the final notice you received, usually the 15th of each month. The first payment is due 30 days after you enroll and subsequent payments are automatically deducted on the same date each month. Example: If you enroll on March 15th the first payment is processed on April 15 and subsequent payments will be May 15, June 15, etc. until paid in full.
A: If you miss one payment, your account will receive a $50 late fee. If you miss two payments, your account will be sent to collections. It is important to make sure all your information is correct on your account in order to avoid missed payments.
A: Yes, any account with an outstanding balance receives a service charge every month of 1% unless you are enrolled in the automatic payment plan.
A: Colorado Mesa University collection agencies:
- ConServe 1-800-724-4439
- National Credit Management: 1-800-627-2300
- Todd, Bremer & Lawson 1-877-427-6544
- Williams & Fudge Collections: 1-800-849-9791
A: If you have not been a student for more than 15 months, MAVzone cannot be reactivated. However, if you wish to make payments or view your statement online, you may do so through: Authorized user portal.
Your login will be your 700# and your PIN will be your birth-date in the mmddyy format. If you have been a student, but just don't remember your password or username, please call IT at (970) 248-2111.
Transcripts and Diplomas Release
In accordance with Colorado Revised Statutes 23-5-113.5, official transcripts may be released for the following reasons.
- Job application
- Transferring to another postsecondary institution (i.e., attending another college or university)
- Applying for state, federal, or institutional financial aid
- Pursuing opportunities in the military or National Guard
- Pursuing other postsecondary opportunities (i.e., graduate or professional programs)
If you have a financial hold and require your official transcript for one of these reasons, please review CMU Release of Transcript Policy
If you have any questions, please email [email protected]